Shipping & Return Policy

The purchased products will be delivered to the address indicated by the Customer in the Order.

The products are shipped within a maximum of 15 (fifteen) working days from the day following the sending of the order by the Customer to the Seller. Estimated delivery times vary from 1 to 3 working days for Italy, 1-10 working days for Europe, while for all other destinations they vary from 5 to 15 working days, depending on the final destination.

Shipping costs are borne by the customer and are clearly specified in the order form, unless expressly indicated otherwise.Shipments in Italy and the European Union are made via one of the following couriers: GLS, DHL. For destinations outside the European Union, purchases are shipped via DHL.

The Seller is not responsible for unexpected delays or delays due to customs operations and checks or force majeure.Upon arrival of the goods, it is recommended that the Customer carefully inspect the package before signing to acknowledge receipt of the shipment.

If the package appears to have been tampered with for any reason, the Customer is invited to sign the receipt with reservation or refuse delivery. If delivery is accepted with an unauthorized signature or there is evidence of package tampering, the Customer is requested to immediately contact the courier and inform the Seller at the email address: info@wud-shoes.com.

If the package cannot be delivered due to a Customer error (e.g., incorrect address, recipient always absent, incorrect phone number, etc.) or if the Customer refuses delivery, shipping costs and any customs duties will be deducted from the refund due to the Customer.

If the Seller is unable to deliver the ordered goods due to their unavailability, even temporarily, it will promptly inform the Customer, in any case within 10 (ten) days, by email. The amount already paid by the Customer will be refunded using the same payment methods received.

The Customer has the right to return the Products for any reason, without incurring penalties and without specifying the reason, subject to the following conditions:

The Customer must inform the Seller within the period of 14 (fourteen) days, starting from the day of receipt of the Products. The period is extended to the next working day if it ends on a weekend or a holiday. To this end, the Customer can contact the Seller at the email address info@wud-shoes.com or by sending another explicit statement of their decision to withdraw from the contract, even by registered letter to the Seller's address: Via Degli Imprenditori 71, 37067 Valeggio Sul Mincio (VR) Italy.

The Customer is requested to indicate in the withdrawal statement the order number, the Product for which they intend to exercise the right of withdrawal, and their address.

The Product, properly packaged and protected, must be returned to the Seller without undue delay and in any case within 14 calendar days from the date on which the Customer communicated their decision to withdraw to the Seller.

The Customer must arrange to return the Product to the Seller using a carrier of their choice. The direct return costs of the Product are borne by the customer.

Before withdrawing from the contract, the Customer may only examine the Products as if they were in a store to ensure that they are those ordered and desired. The right of withdrawal will be applicable under the following conditions:

• The Product must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation, etc.);
• The soles must be in perfect condition and show no signs of any kind;
• In all cases, the affixing of labels or adhesive tapes directly on the original packaging of the Product must be avoided.
  
  Upon receipt of the return, the Seller evaluates its compliance with the described requirements.
  
  The Seller charges €10.00 in case of missing or damaged box and/or internal packaging.
  
  Subject to any restoration costs for verified damages, the Seller will reimburse the Customer the entire amount already paid within a maximum of 14 days from the return of the Products. The refund will be made based on the payment system used at the time of the order. Purchases made in a currency other than the euro will be refunded taking into account the exchange rate in effect on the day the refund is made.